Koala Classics – Terms of Service

1. About Us
Koala Classics is a registered business name operated by Garry J Ryan (ABN 29 820 791 391), based in Queensland, Australia.
You can contact us at: Admin@koalaclassics.com
Koala Classics provides vehicle export facilitation services.
We are not a vehicle dealer, broker, or reseller, and we do not take ownership or possession of vehicles unless expressly agreed in writing.

2. Acceptance of Terms
By accessing this website or using our services, you agree to be bound by these Terms of Service.
If you do not agree, you must not use our services.

3. Nature of Our Services
Koala Classics provides:
• Vehicle sourcing assistance
• Introductions between buyers and sellers
• Coordination of inspections, transport, and export logistics from Australia
• General guidance on export from Australia and import requirements in the destination country

Koala Classics does not:
• Buy or sell vehicles
• Act as an agent for any party unless expressly agreed in writing
• Guarantee any transaction outcome.

4. No Handling of Purchase Funds
Koala Classics does not receive, hold, or process payments for vehicle purchases.
All payments for vehicles are made directly between the buyer and seller, or via a mutually agreed third-party arrangement.

5. Buyer Responsibility
Buyers are solely responsible for:
• Verifying the identity and legitimacy of the seller
• Confirming the condition, authenticity, and suitability of the vehicle
• Ensuring compliance with import laws in their destination country
• Obtaining independent inspections where required

Koala Classics may assist with coordination but does not assume responsibility for these matters.

6. Third-Party Services
Koala Classics may assist in coordinating third-party services, including:
• Vehicle inspectors
• Transport providers
• Freight forwarders
• Cleaning and compliance providers

These providers operate independently and are engaged directly by the buyer.
Koala Classics is not responsible for the acts, omissions, delays, or performance of third-party providers.

7. Fees and Payment
Service fees will be outlined prior to engagement.
Unless otherwise agreed in writing:
• Fees are payable as specified in your invoice or agreement
• Third-party costs are separate and payable directly to those providers
• Quotes are estimates only and may vary

8. Cancellations and Refunds
Refunds are handled as follows:
• Prior to service commencement: full or partial refund may be provided at our discretion
• After work has commenced: fees may be partially refundable based on work completed
• After substantial completion: fees are non-refundable

Nothing in this clause limits your rights under applicable consumer law.

9. No Guarantees or Warranties
To the maximum extent permitted by law, Koala Classics does not guarantee:
• Vehicle condition, quality, or authenticity
• Accuracy or conduct of sellers
• Shipping timelines or logistics outcomes
• Import approval or eligibility in any country

All information provided is general in nature and should not be relied upon as a substitute for independent advice.

10. Limitation of Liability
To the maximum extent permitted by law, Koala Classics is not liable for:
• Loss arising from transactions between buyers and sellers
• Loss caused by third-party providers.
• Indirect or consequential losses.

Where liability cannot be excluded, it is limited to the amount paid for our services, to the extent permitted by law.

11. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
Where required, services will be provided with due care and skill.

12. Website Information
Information on this website is provided for general guidance only and may change without notice.
We do not warrant the accuracy, completeness, or reliability of website content.

13. Privacy
We handle personal information in accordance with our Privacy Policy.

14. Governing Law
These Terms are governed by the laws of Queensland, Australia.
Any disputes will be subject to the jurisdiction of the courts of Queensland.

15. Changes to Terms
We may update these Terms from time to time.
Updated Terms will take effect upon publication on our website.